Pinnacle

Introduction

Established in 1968, our client is a leading financial services group in Asia, with a presence in 19 markets. Headquartered and listed in Singapore, they are deeply rooted in the three key Asian axes of growth: Greater China, Southeast Asia, and South Asia.

Serving over 17.9 million customers, our client manages assets worth SGD 739 billion and achieved a net profit of SGD 10.3 billion. They have been recognized as the “Safest Bank in Asia” by Global Finance for 14 consecutive years, from 2009 to 2022, underscoring their commitment to stability and excellence in the financial sector.

Challenge

Need for flexible, scalable rewards solution to cater to diverse employee preference.

Required a seamless redemption experience to boost employee engagement and satisfaction.

Solution

We offered Pinnacle as the solution, which is the best choice due to its comprehensive features and flexibility.

Customer Flexibility and Choice
Provide customers with the freedom to select from a wide range of brands for their rewards, ensuring a personalized and satisfying gifting experience.
Seamless User Experience
Develop a user-friendly platform that ensures smooth navigation and ease of use for all customers.
Efficient Reward Redemption
Streamline the reward redemption process to ensure quick and hassle-free transactions.
Scalable and Robust System
Implement a scalable solution that can handle high volumes of transactions and accommodate future growth.

Outcomes & Achievements Delivered a seamless, scalable reward experience that elevated employee satisfaction and engagement across the organization.

  • Personalized Rewards, Happier Teams Enhanced employee satisfaction through flexible and brand-rich reward options.

  • Seamless Redemption Journey Improved user experience by simplifying the reward redemption process.

  • Built for Scale and Reliability Demonstrated platform strength with consistent performance across high transaction volumes.