Engage

Introduction

Established in 2001, our client is a leading global provider of prepaid and payment solutions, facilitating the distribution and management of prepaid eGift Cards, telecom products, and financial services worldwide. With operations in 26 countries spanning from the USA to China, our client has partnered with over 9,000 brands and holds a strategic presence in Southeast Asia. This strategic collaboration enhances their capability to deliver superior prepaid solutions and financial services, driving operational excellence and market leadership in the region.

Challenge

Enhance Operational Efficiency

Streamline the process of handling client traffic by offering instant issuances and updates.

Improve Customer Experience

Provide round-the-clock customer support to ensure seamless user interactions and satisfaction

Expand Service Offerings

Offer a comprehensive range of top brands in Singapore to meet diverse client needs and preferences

Increase Issuance Speed

Achieve significant improvements in issuance speed, reducing turnaround times from request to delivery

SolutionEngage - A scalable and Instant Digital Issuance Platform

Under our product suite, Engage, we offered a tailored API integration solution to address the client's challenges and achieve their objectives:

Automated API Driven Issuances
24/7 Customer Support
Diverse Brand Offering
Scalable and Future-Ready

Outcomes & Achievements Enhanced their brand engagement, streamline rewards processes, and drive higher customer satisfaction across their operations.

  • Optimized Internal Efficiency Automated reward workflows, enabling teams to focus on strategic growth and client success.

  • Faster Campaign ExecutionEnabled rapid deployment of personalized campaigns with instant issuance and dynamic catalogs.

  • Boosted Engagement & Satisfaction Curated brand offerings to align with customer preferences, enhancing campaign impact and user satisfaction.